At EM Pharma, we are committed to providing you with high-quality skincare solutions, including our FMD Hair Reduction Serum. If you are not entirely satisfied with your purchase, we are here to help.
1. Conditions for Returns
- You have 7 days from the date of delivery to request a return.
- Due to hygiene and safety reasons, skincare products can only be returned if they are unopened, unused, and in their original packaging with all seals intact.
2. Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately (within 24 hours of delivery) with photographic evidence. We will arrange a replacement for you at no additional cost.
3. Refund Process Since our primary payment method is Cash on Delivery (COD), refunds cannot be handed over in cash by the courier.
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and transferred directly to your provided Bank Account, EasyPaisa, or JazzCash account within 5 to 7 business days.
4. Shipping Costs for Returns Customers will be responsible for paying their own shipping costs for returning an item unless the return is due to an error on our part (e.g., damaged or wrong item delivered).
5. Contact Us for Returns To initiate a return or if you have any questions, please contact our support team at:
- Email: empharmastore@gmail.com
- Phone / WhatsApp: 03474465005